At Obet we strive to provide a fair and enjoyable betting experience. However, we understand that there may be instances where a refund is necessary. This policy outlines the circumstances under which refunds may be issued.

1. Cancellation by Obet

• Voided Bets: If an event is canceled, postponed, or officially deemed void according to our betting rules, all placed bets on that event will be refunded in full to the user's account.
• Technical Issues: In the event of significant technical malfunctions or errors on our platform that prevent users from placing or managing bets, we reserve the right to void affected bets and issue refunds.
• Rule Changes: If significant changes are made to the rules of an event after bets have been placed, we may, at our discretion, offer refunds to users who have placed bets prior to the rule change.

2. User-Initiated Cancellations:

• Generally, once a bet has been placed and confirmed by the user, it cannot be canceled or refunded. Please review your bet carefully before confirming.
• In exceptional circumstances, such as demonstrable and clear errors made by the user when placing the bet (e.g., staking the wrong amount or selecting the wrong outcome), we may consider a refund request at our sole discretion. Such requests must be submitted to our customer support team as soon as the error is identified and prior to the start of the event.
• We reserve the right to refuse any user-initiated cancellation or refund request.

3. Deposit and Withdrawal Issues:

• Failed Deposits: If a deposit attempt fails due to technical issues on our end or with the payment provider, and the funds are not credited to your account, we will investigate and ensure the funds are either credited or refunded back to the original payment method.
• Incorrect Withdrawals: If an incorrect withdrawal amount is processed on our part, we will rectify the error by either crediting the difference to your account or reclaiming the overpaid amount.
• Delayed Withdrawals: While we aim to process withdrawals promptly, delays may occur due to factors beyond our control (e.g., payment provider processing times, security checks). Refunds will not be issued for standard processing delays.

4. Account Closure:

• If your account is closed by Obet due to a breach of our terms and conditions, any remaining funds in your account may be forfeited according to those terms. Refunds will not be issued in such cases.
• If you voluntarily close your account, any remaining withdrawable balance will be refunded to you in accordance with our withdrawal procedures.

5. Refund Process:

• Refunds will typically be processed back to the original payment method used for the deposit, where possible.
• The timeframe for processing refunds may vary depending on the payment method and other factors. We will aim to process refunds within [Number] business days.
• We will notify you via email once a refund has been processed.

6. Disputes:

• If you disagree with a decision regarding a refund, you may submit a formal complaint to our customer support team, providing all relevant details and supporting documentation. We will review your complaint and provide a response within a reasonable timeframe.

7. Amendments to this Policy:

• [Your Betting Platform Name] reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.  

Contact Us:

If you have any questions or require further clarification regarding our Refund Policy, please contact our customer support team at [Your Customer Support Email Address] or through our live chat feature.  

Please remember to replace the bracketed information with your platform's specific details. You should also consult with legal counsel to ensure your refund policy complies with all applicable laws and regulations in your jurisdiction